+36 1 412 1406 
diakmunka@muisz.hu 
Italian-Speaking Customer Logistics Specialist
As a Customer Logistics Specialist, you'll play an essential role in helping customers throughout their delivery journey. This is more than a traditional customer service role – you'll gain exposure to the fast-paced world of logistics and supply chain operations while working closely with transport, warehouse, and delivery teams.
Tasks
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve hardware / software issues.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide prompt, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the customer.
• Responsible for ensuring contact resolution in a timely manner, while maintaining the highest level of quality in every customer interaction
• Assist customers or escalate service-related issues to the appropriate department in accordance with the client’s processes and procedures.
Expectations
• At least 20 working hours per week
• Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently in Italian (C1) and English(B2) at all levels
• Working Collaboratively
• Planning & Organizing
• Positive conduct
• Highly customer focused.
• Excellent organizational skills
• Good attention to detail
• Excellent problem-solving skills
• Excellent time and people management skills
Other
• At least 20 working hours (without breaks) per week
• Monday to Friday: 09:00-18:00
Breaks:
• 4 hours: 15 minutes
• 6 hours: 30 minutes
• 7 hours: 45 minutes
• 8 hours: 1 hour (1x30 mins, 2x15 mins)
Duration:
Start of work: