+36 1 412 1406
Student Jobs
Customer complaint handling and quality assurance

Customer complaint handling and quality assurance

Customer complaint handling and quality assurance

Tasks
Ensures that complaints are resolved effectively and without delay and that those not resolved at the entity / country organization level have been escalated and taken into account in the competent entities.

- Analysis, processing, resolution of delivery customer complaints
- Providing support, if necessary, even at the country level, involving other departments (Front Office, Transport, Operation, Method)
- Identification of recurring and serious customer problems, their isolation, root cause analysis, correction and prevention
- Active communication with other departments in order to manage and resolve the problem
- Continuous monitoring of compliance with legal requirements and internal instructions
- Maintaining and developing the results of the area under your responsibility, based on the analysis and evaluation of metrics related to the area
- Applies basic quality techniques – G8D, 5W2H, root cause analyses
- Participation in various projects in order to increase customer service and satisfaction
Expectations
- Fluency in English
- Experience in MS Office
Other
Advantage:
- 1-2 years experience
- Logistic Engineer / Technical Engineer degree,
- Knowledge of ERP system (SAP, Manhattan)
Basic data
Location:
Szigetszentmiklós
Working time:
8:00-17:00
Weekly Working Hours:
20 - 30 hours
Specialization:
General office, Customer service, Back office, Office work requiring no special skill
Expected language skills:
English
Wage:
2200 ft/hour
Job ID:
#27862
See on map
Scheduling
Duration:
permanent labour
Start of work:
After an application with CV
Share with friends
More about the companyCompany offers

To apply for the job, you must first log in.

I LOG IN AND APPLY

Not a member yet? Register here easily!

After registration you can join MŰISZ and apply for the job.

Registration

+36