+36 1 412 1406 
diakmunka@muisz.hu 
German speaking Technical Support Analyst
As a Technical Support Analyst, you will be primarily responsible for providing frontline customer support and/or technical support via inbound or outbound through various contact methods i.e., phone, Chat, Email. You will provide information about products and services, help with processing orders, respond to customer complaints, customer retention and troubleshoot issues.
A Technical Support Analyst is a role where you efficiently help customers, you are flexible problem-solver and are confident at troubleshooting. You investigate if you do not have enough information to resolve customer queries. At the same time, you are patient, empathetic, and very communicative and have the capacity to stay focused in a busy work environment.
A Technical Support Analyst is a role where you efficiently help customers, you are flexible problem-solver and are confident at troubleshooting. You investigate if you do not have enough information to resolve customer queries. At the same time, you are patient, empathetic, and very communicative and have the capacity to stay focused in a busy work environment.
Feladatok
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve hardware / software issues.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide prompt, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the customer.
• Help customers with information about the products and services, using relevant call handling protocols outlined in the Procedures.
• Responsible for ensuring contact resolution in a timely manner, while maintaining the highest level of quality in every customer interaction
• Assist customers or escalate service-related issues to the appropriate department in accordance with the client’s processes and procedures.
• Ensure compliance to customer Data Privacy and Security Policy
• Communicate positively with team members, customers, and other partners.
Elvárások
• Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently in German and English at all levels.
• Good Knowledge of Microsoft Office products
• Knowledge of wireless local-area network (WLAN)
• Strong affinity to electronics and technology
• Knowledge of Bluetooth technology
• Extensive knowledge of hardware / software trouble shooting
• Working Collaboratively
• Planning & Organizing
• Positive conduct
• Highly customer focused.
• Excellent organizational skills
• Good attention to detail
• Excellent problem-solving skills
• Excellent time and people management skills
Egyéb
· The first day is the introduction day which ends at 17.00 in the afternoon.
· After the Induction Day the training will be on weekdays from 08:30 AM until 17.00 PM for 7 days of training & nesting
· Induction day + 7 days of training/nesting (8 workdays all in all)
· It is mandatory to attend every day of the training, but the training will be full time so it will be 40 hours per week. You must attend all day (you can only miss one day) to complete it.
· Paid under two conditions, once training and nesting is passed, and you have worked 40 hours in the service.
Shifts and work time:
• At least 20 working hours (without breaks) per week
• Monday to Friday: 08:30-17:00
Breaks
• 4 hours: 15 minutes
• 6 hours: 30 minutes
• 7 hours: 45 minutes
• 8 hours: 1 hour (1x30 mins, 2x15 mins)
Salary:
• 1,850 HUF gross/hour (over the age of 25 tax rate is 15%, under 25 no taxes)
New joiner bonus: gross 150,000 HUF after three months of work.
Időtartam:
Munkakezdés: