German speaking Technical Support Analyst

As a Technical Support Analyst, you will be primarily responsible for providing frontline customer support and/or technical support via inbound or outbound through various contact methods i.e., phone, Chat, Email. You will provide information about products and services, help with processing orders, respond to customer complaints, customer retention and troubleshoot issues.

A Technical Support Analyst is a role where you efficiently help customers, you are flexible problem-solver and are confident at troubleshooting. You investigate if you do not have enough information to resolve customer queries. At the same time, you are patient, empathetic, and very communicative and have the capacity to stay focused in a busy work environment.

Feladatok
• Taking ownership of customer issues reported and seeing problems through to resolution.
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve hardware / software issues.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide prompt, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the customer.
• Help customers with information about the products and services, using relevant call handling protocols outlined in the Procedures.
• Responsible for ensuring contact resolution in a timely manner, while maintaining the highest level of quality in every customer interaction
• Assist customers or escalate service-related issues to the appropriate department in accordance with the client’s processes and procedures.
• Ensure compliance to customer Data Privacy and Security Policy
• Communicate positively with team members, customers, and other partners.

Elvárások
• Full-time student status - active or passive
• Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently in German and English at all levels.
• Good Knowledge of Microsoft Office products
• Knowledge of wireless local-area network (WLAN)
• Strong affinity to electronics and technology
• Knowledge of Bluetooth technology
• Extensive knowledge of hardware / software trouble shooting
• Working Collaboratively
• Planning & Organizing
• Positive conduct
• Highly customer focused.
• Excellent organizational skills
• Good attention to detail
• Excellent problem-solving skills
• Excellent time and people management skills


Egyéb
Shifts and work time:

• At least 20 working hours (without breaks) per week
• Monday to Friday: 08:30-17:00

Breaks

• 4 hours: 15 minutes
• 6 hours: 30 minutes
• 7 hours: 45 minutes
• 8 hours: 1 hour (1x30 mins, 2x15 mins)

Salary:

• 1,850 HUF gross/hour (over the age of 25 tax rate is 15%, under 25 no taxes)

Training starts: April 22.
Alapadatok
Helyszín:
Debrecen
Munkaidő:
08:30-17:00
Heti Munkaidő:
0 - 20 óra
Szakterület:
Ügyfélszolgálat
Elvárt nyelvtudás:
angol, német
Bérezés:
1.850 HUF gross/hour
Azonosító:
#26289
Ütemezés
Időtartam:
folyamatos
Munkakezdés:
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