Customer complaint handling and quality assurance

Feladatok

Ensures that complaints are resolved effectively and without delay and that those not resolved at the entity / country organization level have been escalated and taken into account in the competent entities.

- Analysis, processing, resolution of delivery customer complaints
- Providing support, if necessary, even at the country level, involving other departments (Front Office, Transport, Operation, Method)
- Identification of recurring and serious customer problems, their isolation, root cause analysis, correction and prevention
- Active communication with other departments in order to manage and resolve the problem
- Continuous monitoring of compliance with legal requirements and internal instructions
- Maintaining and developing the results of the area under your responsibility, based on the analysis and evaluation of metrics related to the area
- Applies basic quality techniques – G8D, 5W2H, root cause analyses
- Participation in various projects in order to increase customer service and satisfaction

Elvárások

- Fluency in English
- Experience in MS Office

Egyéb

Advantage:
- 1-2 years experience
- Logistic Engineer / Technical Engineer degree,
- Knowledge of ERP system (SAP, Manhattan)

Customer complaint handling and quality assurance

Feladatok

Elvárások

Egyéb

Alapadatok

Ütemezés

Oszd meg ismerőseiddel

Regisztráció