+36 1 412 1406 
diakmunka@muisz.hu 
Customer Service Representative
As a Customer Service Representative, you will be primarily responsible for providing frontline customer support and/or technical support via inbound or outbound through various contact methods i.e., phone, Chat, Email. You will provide information about products and services, help with processing orders, respond to customer complaints, customer retention and troubleshoot issues.
A Customer Service Representative is a role where you efficiently help customers, you are flexible problem-solver and are confident at troubleshooting. You investigate if you do not have enough information to resolve customer query. At the same time, you are patient, empathetic, and very communicative and the capacity to stay focused in a busy work environment.
A Customer Service Representative is a role where you efficiently help customers, you are flexible problem-solver and are confident at troubleshooting. You investigate if you do not have enough information to resolve customer query. At the same time, you are patient, empathetic, and very communicative and the capacity to stay focused in a busy work environment.
Tasks
• Provide prompt, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the customer
• Help customers with information about the products and services, using relevant call handling protocols outlined in the Procedures
• Responsible for ensuring contact resolution in a timely manner, while maintaining the highest level of quality in every customer interaction
• Assist customers or escalate service-related issues to the appropriate department in accordance to the client’s processes and procedures
• Ensure compliance to customer Data Privacy and Security Policy
• Communicate positively with team members, customers, and other partners
Expectations
• Highly customer focused
• Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently in English at all levels
• Excellent organizational skills
• Good attention to detail
• Excellent problem-solving skills
• Good Knowledge of Microsoft Office products
Other
• At least 20 working hours (without breaks) per week
• Monday to Friday: 3 PM - 3 AM (NAM)
Breaks
• 4 hours: 15 minutes
• 6 hours: 30 minutes
• 7 hours: 45 minutes
• 8 hours: 1 hour (1x30 mins, 2x15 mins)
Salary:
• 1,650 HUF gross/hour +15% night allowance (over the age of 25 tax rate is 15%, under 25 no taxes)
Training:
• 7 days + introduction day
Duration:
Start of work: