Global Warranty Recovery Intern
Típus: Általános irodai adminisztrátor
Bérezés: 1176 Ft/óra
The primary focus of this position is the administration for the operational aspects of the Warranty Recovery enterprise relating to all functions which support the Commercial Recovery teams engaging in Warranty Recovery.
The incumbent will be performing the end to end engagement with suppliers regarding all activities associated with Supplier Warranty Claim administration based on a globally designated commodity. Specifically included but not limited to all the aspects of Supplier Claim creation and the life cycle of respective claims to final closure between AGCO and Supplier concluding with payment receipt reconciliation. This position will utilize a suite of global warranty tools / systems to engage with suppliers for warranty recovery and provide concise reporting and data to the aligned warranty recovery commercial teams.
Warranty Recovery System Work Queue Management
-Review, batch, and submit warranty recovery claims to suppliers.
-Ensure batch processes are functioning properly and supplier receives communications.
-Review supplier responses received in system, via email, or other method of correspondence.
-Investigate as necessary and respond to supplier requests for more information.
-Manage supplier claim processing life cycle from claim generation to claim closure within an efficient turn time.
-Maintain supplier response in recovery system on behalf of supplier utilizing various non-system supplier communications.
-Set-up of escalation rules in warranty recovery system to assist in work flow and automation.
-Accountable for aging claim transactions and approved claims with open cash receipts.
Payment Receipt Administration
-Receipt and posting of credit/debit notes to warranty recovery system at claim level.
-Reconcile cash receipts posted to recovery system, global reporting application, and regional finance.
-Work with accounting when necessary to communicate receipts or resolve discrepancies.
Finance/Supply Chaim/Business experience and/or ongoing studies (active student status)
Willing to Learn Attitude
Strong business acumen
High competency in electronic business systems and tools
Persistence to follow tasks to completion
Robust Customer Service
English: Advanced Level/Fluent (written &spoken)
30 working hours/week is required
Ability to work min. 30 hours/week