IT Service Desk Trainee

Típus: Rendszergazda

Azonosító: #12998

Bérezés: 1000 Ft/óra

Munka leírása

This role is intended to ensure that all business users are able to access the appropriate IT systems and services in line with agreed Service levels and IT security policies. It provides a central point of contact for all business users to report problems and make requests for IT services and works to solve the issues in the first call.
The role provides IT support to users in a number of AGCO sites worldwide and across a range of business functions.
Tasks include providing excellent customer service to AGCO business users by:
• Taking phone calls from German business users
• Logging Incident and Request tickets over the phone or via Self-Service forms in ServiceNow tool
• Assisting users with basic IT issues right away
• Dispatching more complex and complicated issues to L2/L3 support teams
• Fulfilling standard requests for the business in various IT systems
• Making sure all authorizations and approvals are in place before completing/dispatching Requests
• Cooperating colleagues to keep IT support documentation up-to-date
• Cooperation with Problem Mgt team on Incident tendencies and doing the necessary translations between languages

• Intermediate German and English language, verbal and written
• Good knowledge of PC skills including Windows and Microsoft office products
• Good communication and Customer Service skills
• Good decision-making skills

What we offer:
• Continuously growing multinational company
• Modern environment with good location
• Friendly and open-minded team
• Challenging tasks via using your language skills
• Opportunity to gain experience in IT support


Megbeszélés szerint


XI. kerület


1000 Ft/óra

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