HELPDESK ANALYST (ITALIAN SPEAKING)

WHAT IS THE PURPOSE OF OUR TEAM?
A culture of service and engineering underpins our team of 3,700+ colleagues worldwide, and it’s our Service Delivery organisation, with their ‘feet on the street’, those who showcase these values every day in front of the client. With a passion for our customers and a love for technology, the mission of Service Delivery is to understand the customer needs and ensure these are met with high standards of service – within scope, time and budget.
Feladatok
WHAT WILL YOU DO?
This is an exciting opportunity to join our Global Service Centre Team as a 1st Line Helpdesk Analyst, where you will provide technical support to clients who need your help to diagnose and resolve IT issues. No prior service desk experience is required as you will be fully trained. Following an initial 3-month in-house training programme you will support a dedicated client by identifying issues raised, then responding, escalating as required, or liaising internally to ensure client enquiries are answered and resolved within agreed time guidelines. Always supporting your team, you thrive in a fast-paced role, provide excellent customer service and demonstrate a high degree of client satisfaction in all the work you do.

Responsibilities:

Work in shifts on a rotational shift pattern basis to meet client expectations
Provide accurate and creative solutions that meet pre-defined quality measures
Receive and record client enquiries and process relevant paperwork/systems
Continually improve problem-solving skills
Providing 1st line technical support to customers – taking enquiries by phone and email
Dealing with problems for hardware, such as servers, computers and printers, and software programs
Asking questions about the problem and explaining possible solutions
Dealing with common or basic technical issues such as resetting passwords
Using automated diagnostic programs to solve network problems
Using helpdesk software to log calls with descriptions of issues, progress and solutions
Passing calls to a team of 2nd line support analysts if the problem is more complex
Elvárások
WHICH EXPERIENCE/SKILLS WE ARE LOOKING FOR?

Strong spoken and written Italian and English language skills
Basic knowledge of Windows and MS Office applications
A mix of analytical ability and customer-focused communication skills
A confident communicator with a professional telephone manner
Problem solving and customer-focused skills
Desired

No prior service desk experience is required as you will be fully trained, however experience in a call centre or technical environment at 1st or 2nd line would be beneficial

Min. of 30 hours/ week
Working hours: between 00:00-24:00 6-8 hours
Egyéb
AND WHAT ARE WE GOING TO OFFER YOU FOR ALL THIS?
Complex training programme provided
Great atmosphere within a helpful and supportive team
Welcoming office environment in the heart of Budapest but the role can be home based
Career opportunities within the organisation
Health insurance: UNION Vienna Insurance Group
Access to several thousand online trainings via one of the biggest providers (in partnership with Udemy), different learning paths and participation in Getronics virtual trainings
HELPDESK ANALYST (ITALIAN SPEAKING)

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Alapadatok
  • Helyszín: Home office
  • Munkaidő: 00:00-24:00
  • Heti Munkaidő: 30 - 40 óra
  • Szakterület: Általános irodai, Telefonos, Back office
  • Elvárt nyelvtudás: magyar, angol, olasz
  • Bérezés: 2000 Ft/óra
  • Azonosító: #23114
Ütemezés
  • Időtartam: folyamatos
  • Munkakezdés: Önéletrajzos jelentkezést követően
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