English-speaking Customer Service Specialist

Our partner is a global leader in providing multilingual call center services using an at-home workforce. They provide OmniChannel Front Office BPO services globally in all languages and they are currently looking for talented individuals to join their international team.

Would you like to become a master in customer service? Would you like to work in a flexible schedule? Don’t miss this chance then!
Feladatok
As a Customer Service Specialist, your tasks would be:

• Inbound customer service tasks: handling general and more complex inquiries of Customers by answering incoming calls and written messages
• Receiving escalated cases and resolving these efficiently, or escalating these to back-office support if applicable
• Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible
• Maintaining a polite, helpful, and professional manner at all times.
• Familiarizing yourself with new products and services as they are introduced.
• Help with any additional administrative tasks on the campaign
• Supporting the integration of newcomers to the Team, help with their training and mentoring
• Learn and follow instructions, use standard operating procedures, and call scripts, FAQs as provided by management
• Ensure the Service Desk meets all SLA compliance requirements to the business by exercising an ownership mentality toward customer needs, showing respect and consideration to all team members and contributing improvements where possible
• Being on time and available for given shifts
• Participation on all required training
• Substitution of other agents if needed
• Giving immediate feedback in case of any difficulties or issues with the used program
Elvárások
What makes you the perfect candidate for this job:

• High school diploma
• Bachelor’s degree in business, communications, or a related field may be advantageous
• Excellent written and spoken communication skills in English
• At least 2 years’ experience in a call/service center in a similar role
• Proficiency in Microsoft Office Suite and Online applications
• Customer focused, can-do attitude
• Sound judgment and excellent problem-solving skills
• The ability to respond appropriately under pressure
• Practical experience with help desk software, such as Zendesk, and CRM software, such as salesforce sales cloud
• Ability to work minimum 5-6 hours daily
• Ability to adapt to a flexible schedule
• Open to work in a hybrid scheme (both working from home and from the office)
Egyéb
A 2 weeks paid training starts on 7th of December.
In case of your interest, please do not hesitate to apply by clicking the Apply button below. Should you have any questions or concerns regarding the job, you can reach out to us anytime on the debrecen@muisz.hu email address. Hope to receive your application soon!
Alapadatok
  • Helyszín: Debrecen
  • Munkaidő: 8:00-20:00 even on weekends in flexible schedule
  • Heti Munkaidő: 20 - 30 óra
  • Szakterület: Ügyfélszolgálat
  • Elvárt nyelvtudás: angol
  • Bérezés: 1 300 Ft/óra
  • Azonosító: #23096
Ütemezés
  • Időtartam: folyamatos
  • Munkakezdés: Önéletrajzos jelentkezést követően
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