Reservation Customer Service Agent

Summary of Position:

The purpose of this position is to provide telephone assistance to customers as part our contract with one of Europe’s largest low fare’s airline. The successful candidate will be hard working, energetic, self-motivated with a natural ability in problem solving while maintain an enthusiastic and committed attitude.

Fluency in English is essential, both written and verbal.

Training: 13 working days
Working hours: 4hrs minimum per day / 24hrs week at least
Hours of cover: Monday to Friday 07:00 to 22:00
Saturday: 9-19
Sunday: 10-19

Salary: 1000 Ft/hour

Training:

The training takes 13 working days. (Student can only be absented from 2 training occasions however training time schedule can be modified anytime) Up on completing a successful (min.85%) final assessment, student will receive a certificate, which will allow them to work as Ryanair call center agent.
Tasks
RESPONSIBILITIES:

• Process flight reservations
• Efficiently answer customer queries
• Resolve customer complaints
• Handle inquiries via call / chat / ticket
• After a certain level of experience, organise special assistance for passengers with reduced mobility and/or assist customers with complex problems
Expectations
REQUIREMENTS

• Full-time student status
Other
Essential skills:

• Fluent in written and verbal English
• Excellent telephone manner
• Customer focused and excellent customer care skills
• Effective written and oral communication skills
• Effective organisational skills
• Good attention to detail
• Proactive attitude
• Flexibility and ability to adapt to change quickly

Non-essential skills:

• Fluent in a second European language
• Previous customer service experience in an English speaking environment

Additions:

• Due to idle – we did not have the amount of calls/chats what we expected – we can let the agents go home earlier. This is not a punishment however it can happen, especially midday.
• Those agents whose performance is outstanding will receive incentive and will have the possibilities to move forward and become: floor walk, backup admin, special assistance support agent etc.
Particulars
  • Particulars: Debrecen
  • Working hours: 07:00-22:00
  • Weekly working time: 20 - 30 hours
  • Specialization: Customer service
  • Required language skills: English
  • Wage: 1000 ft/hour
  • Identification: #20433
Schedule
  • Period: permanent labour
  • Job start: After an application with CV
Share with friends