Evidence Collection Agent

Purpose of the position:
Supporting the work of the Customer Experience Department, the Evidence Collection Agent will get an insider view into the everyday operations of an airline, and will play a key role in following up and evaluating all operational disruptions (significant delays or cancellations) in terms of their background and root causes. In accordance with the relevant regulations, the agents will need to check and collect, then save the related documents and reports as pieces of proof, to establish an up-to-date evidence database. The Agent will need to support Wizz Air Customer Experience and the Legal Department with additional information collection on an ad hoc basis.
The agents will receive a full training in the usage of the related systems, and to understand the relevant operational and legal background, to ensure all necessary knowledge is acquired before they can start working. When operations are running normal with no disruptions, the agents will need to support with general administrative and information collection tasks.
Investigation and follow up in case of flight disruptions, initial evaluation of extraordinary circumstances, based on EU261 regulations.
Cooperating with other departments in order to understand the full background of disruption events
Building up folders per each and all disruption cases with all kinds of records, telephone or other communications, SITA, e-mail or other messages and all evidences about disrupted passengers, aircraft and crew management
Assisting Customer Experience, Contact Centers and the Legal Department with additional information provision about disruptions in the past
Acting as first point of contact and representing Wizz Air in official proceedings including mediatory board hearings
Communication with contracted ground handling companies or airports to request additional information about disruptions, when needed
On time monitoring of operational messages in cooperation with Disruption Control Center Agents
General administration and reporting duties
Active university/college student status in Hungary or in the EU (with EU citizenship)
Ability to work in 12-hour shifts (7:00-19:00, 19:00-7:00) on weekdays, maximum 3-4 shifts/week
Good communication and organization skills
Fluent and proper English (in speech and writing)
MS Office skills
Flexible approach and ability to remain diplomatic
Ability to work under pressure
It is an advantage (but not required) to have previous experience in aviation, and knowledge of related systems
Evidence Collection Agent

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  • Location: Budapest, District 10
  • Working hours: 7:00-19:00, 19:00-7:00
  • Weekly working time: 30 - 40 hours
  • Specialization: General office
  • Required language skills: Hungarian, English
  • Wage: 1400 ft/hour, 1700 ft/hour
  • Identification: #23194
  • Period: permanent labour
  • Job start: After an application with CV
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