Customer Service Advisor

Our programme is designed to provide students with all the on-the-job experience in networks customer support you could ever need. We’ve got hundreds of different types of customers that you could get a chance to work with; from small businesses to billion dollar companies. You could be developing strong relationships with engineers, suppliers, driving client satisfaction and trying to expand their product portfolio.

We will offer network training for the top technologies in the telco industry aiming to prepare you for Cisco accreditation on networks and cloud voice technologies. BT has a fantastic training infrastructure with trainers, labs and material oriented for the most recent voice and connectivity technology.

We’ll be here to support you every step of the way. Students get plenty of personal development opportunities, including exposure to our accredited technical methodologies. Students will be working alongside some our highly experienced colleagues and some of our most successful graduates to pick up all the tricks of the trade.
• Help customer support technical advisors ( L1 ) on customer calls and incidents
• Customer contact by email and phone for simple to medium complexity network and telephony issues
• Simple to medium problem solving for SD WAN, WAN Connectivity, LAN and Telephony
• Incident triage, update and closure
• Incident handling for low to medium priority tickets ( P3s and P4s)
• Alerts monitoring and ticket notification as part of triage process
• Simple to medium problem solving related to connectivity and telephony issues
• Interaction with internal resolvers and suppliers for fault resolution
Soft skills:
• Fluent English
• Working with a cooperative and positive attitude in a group settings to achieve common goals
• Ensure customer satisfaction though positive attitude by applying the support procedures on phone calls and emails
• Acting in advance of a future situation, e.g. making things happen, putting energy to solve the situation
• Good communication skills
• IT knowledge

Professional skills:
• Ability to communicate with customers demonstrating confidence and positive attitude
• Computing or IT general knowledge ( ideally networking )
• Any experience in customer service
• Familiarity with MS Outlook, Excel and Word
• Ongoing university study is mandatory

Language skills:
• English on a fluent level is required
• one of the following languages: French, Portuguese, Spanish, Italia, Dutch or German)
Competitive salary
Possibility for home work
Opportunity to join a multinational company focused on Telco and IT infrastructure to make a better world
Healthy work-life balance
Volunteering opportunities
Network training for the top technologies in the market
Cloud training oriented to the most recent digital voice technologies in the market
Customer Service Advisor

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  • Particulars: Budapest, District 11
  • Working hours: 09:00 - 17:00 (flexible 30h/w)
  • Weekly working time: 20 - 30 hours
  • Specialization: General office, Call center job
  • Required language skills: English, German, Italian, Spanish, French, Dutch
  • Wage: 1565 ft/ hour
  • Identification: #22260
  • Period: permanent labour
  • Job start: After an application with CV
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