IT Service Delivery Intern

“Today the community of around 1900 IT professionals and engineers believe – along with me – that the evosoft team is the place for us. Our co-workers in Budapest, Miskolc and Szeged are busy writing software which, although invisible to the naked eye, can fundamentally influence the very basics of our everyday lives.
You will come across our software solutions in different kinds of the largest medical equipment technology, not to mention that our codes drive the greatest car manufacturers’ automation systems and you can even find them/us in electric cars. There are hardly any industrial areas where the programs I and my colleagues tested or developed are not present. The company evosoft, in its full name evosoft Hungary Kft. (Ltd.) started with 3 members more than 25 years ago. As of today, our headcount has reached the 1900 employees and we are expanding – join us, be part of our team!
We are looking for a new colleague who will join our office in Budapest:
• Reviews, prepares and maintains service agreements
o Reviews service descriptions and Service Level Agreements
o Maintains document repository
o Prepares document templates required by Service Management Process
• Prepares and provides regular service review reports on the provided services to both internal and external clientele
o Analyzes the information gathered from monitoring and ticketing tools
o Collects, prepares and organizes data for client facing presentations
o Identifies and highlights outstanding patterns in data
• Has C1 level English knowledge with focus on business English (written form) in the field of IT services
• Is a confident user of MS Office suite especially Excel, Word, PowerPoint
• Has a good understanding IT operation as an enterprise service
• Is a university student the field of Economics in IT
• Has a service-based approach with a strong customer-centric attitude
• Takes pride in being precise in his/her work
• Is able to prioritize among multiple tasks, and deadlines
• Communicates assertively
• Relevant experience of working with contracts in English
• ITIL knowledge
• PowerBI knowledge
• Practical experience in IT operation as an enterprise service

What we offer:
• Home office opportunity and flexible working hours
• Closed, guarded parking area
• A young, dynamic, supporting team with mentor
• Attractive working environment and secure workplace
• Various career opportunities
• You can join several communities: sport, CSR, green, ToastMasters, etc.
• Family Friendly Workplace
Budapest 11. ker.
Heti Munkaidő:
20 - 30 óra
Tesztelő, Rendszergazda, IT, helpdesk, Support
Elvárt nyelvtudás:
magyar, angol
2100-2800 Ft/óra
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