Reservation Customer Service Agent

The purpose of this position is to provide telephone assistance to customers as part our contract with one of Europe’s largest low fare’s airline. The successful candidate will be energetic and self-motivated.

Must know:
• Monday to Friday 07:00 to 22:00
• Saturday: 9-19
• Sunday: 10-19
• Flexible working hours, you can organize your own shifts fitting for your everyday schedule.

Training:
• 13 working days before starting to work
• To start working you MUST complete the training successfuly (min. 85%).
• Student can only be absented from 2 training occasions (training time schedule can be modified anytime).

Next training starts in 5TH OF AUGUST!!

Apply:
• You can apply on our website - www.muisz.hu - after registration and uploading your CV.
Tasks
• Process flight reservations
• Efficiently answer customer queries
• Resolve customer complaints
• Handle inquiries via call / chat / ticket
• After a certain level of experience, organise special assistance for passengers with reduced mobility and/or assist customers with complex problems
Expectations
• Full-time student status - active or passive
• Minimum 24 hours / week
• Minimum 4 days / week
• Minimum 2 weekend days / month
• Few shifts between 20:00 and 22:00

Essential skills:
• Fluent in written and verbal English
• Excelent written and oral communication skills
• Customer focused attitude
• Effective organizing and problem solving skills
• Flexibility and adaptibility

Non-essential skills:
• Fluent in a second European language
• Previous customer service experience
Other
What we can offer:
• Flexible working conditions
• Long-time commitment both for you and for us
• Welcomig and youthful working space
• Possibilities to move forward
Particulars
  • Location: Debrecen
  • Working hours: 07:00-22:00
  • Weekly working time: 20 - 30 hours
  • Specialization: Customer service
  • Required language skills: English
  • Wage: 1200 - 1300 ft/hour
  • Identification: #20433
Schedule
  • Period: permanent labour
  • Job start: After an application with CV
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