German Speaking Rental Operations Intern

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Take the next step in your career with a highly successful global organisation!

The Business Support Centre (BSC) of Avis Budget Group, a globally leading vehicle rental service provider, is providing support from Budapest mainly covering customer care, commercial support and financial services.
If you'd like to join, we are now offering a career-defining opportunity within a successful and fast growing business where colleagues are empowered to help shape functions delivering tangible business improvement across a complex European organisation. It's a very exciting place to be — dynamic, creative and collaborative.

Currently we are now looking for a talented Specialist for our Rental Operations Team.
The team provides back office support to car rental locations by managing overdue rental dunning process: chasing customers to get the cars back on time, investigating reasons for delay, extending rental agreement. They manage vehicle exchange by ensuring right car category in the right place at the right time through coordination between customers and rentals station. Additionally they are also responsible for long term rental renewal including all relevant information gathering and handling double movement clarification.
Tasks
As German Speaking Rental Operations Intern your role will be:
• Managing the relationship with Avis Budget Group customers, partners and rental stations via phone (mostly outbound calls) and email
• Proactive problem solving and answering inquiries during car rental
• Managing overdue rentals: investigating reasons for delay, extending rental agreement where needed
• Managing car change process: ensuring the right car category in the right place at the right time
• Gathering the available relevant information in Avis sources and databases for solving the problems
• Precise administration
• Providing support in updating process documentations, following–up and recording changes
• Contributing to recognize the opportunities for improving processes
Expectations
To join us, we are looking forward to your application if you have:
• ongoing studies at a Hungarian university
• capability to work 40 hours per week
• fluent knowledge of German and English (verbal, written)
• experience in Shared Service environment is an advantage but not a must
• excellent written and verbal communication skills, customer orientation
• outstanding problem solving skills, logical and proactive thinking
• attention to detail, ability to tolerate monotony
• collaborative approach, team spirit
• ability to prioritise in a fast paced environment, multi-tasking skills
• ability to take initiative and act assertive even in situations not yet experienced
• experience in using Microsoft Office, especially Excel with confidence
Other
Why Avis Budget Group BSC is a great place to build a career at:
• our BSC is Centre of Excellence and largest Avis Budget Group site globally
• multicultural, diverse team with colleagues from over 40 different countries
• friendly, collaborative culture & approachable leadership
• opportunities for growth & development throughout your career
• high-energy place with winning spirit where things move forward every day
• Hungary’s greenest, environmentally conscious, award-winning office
• various fun company events and volunteer initiatives
• home-office possibility
• help and support during your studies (confirming your professional practice, essays, thesis writing etc.)
German Speaking Rental Operations Intern

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Particulars
  • Particulars: Budapest, District 13
  • Working hours: 9.00-18.00.
  • Weekly working time: 30 - 40 hours
  • Specialization: General office, Customer service, Back office
  • Required language skills: English, German
  • Wage: 1500 huf/h
  • Identification: #22671
Schedule
  • Period: permanent labour
  • Job start: After an application with CV
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