Evidence Collection Agent

Supporting the work of the Customer Experience Department, the Evidence Collection Agent will get an insider view into the everyday operations of an airline, and will play a key role in following up and evaluating all operational disruptions (significant delays or cancellations) in terms of their background and root causes. In accordance with the relevant regulations, the agents will need to check and collect, then save the related documents and reports as pieces of proof, to establish an up-to-date evidence database. The Agent will need to support Wizz Air Customer Experience and the Legal Department with additional information collection on an ad hoc basis.
The agents will receive a full training in the usage of the related systems, and to understand the relevant operational and legal background, to ensure all necessary knowledge is acquired before they can start working. When operations are running normal with no disruptions, the agents will need to support with general administrative and information collection tasks.
Tasks
- Investigation and follow up in case of flight disruptions, initial evaluation of extraordinary circumstances, based on EU261 regulations.
- Cooperating with other departments in order to understand the full background of disruption events
- Building up folders per each and all disruption cases with all kinds of records, telephone or other communications, - SITA, e-mail or other messages and all evidences about disrupted passengers, aircraft and crew management
- Assisting Customer Experience, Contact Centres and the Legal Department with additional information provision about disruptions in the past
- Acting as first point of contact and representing Wizz Air in official proceedings including mediatory board hearings
- Communication with contracted ground handling companies or airports to request additional information about disruptions, when needed
- On time monitoring of operational messages in cooperation with Disruption Control Center Agents
- General administration and reporting duties
Expectations
- Active university/college student status in Hungary or in the EU (with EU citizenship)
- Ability to work in 12-hour (7:00-19:00) or 6-hour (7:00-13:00/13:00-19:00) shifts on weekdays, maximum 3-4 shifts/week
- Good communication and organization skills
- Fluent and proper English (in speech and writing),
- Hungarian language is an advantage, but not a must
- MS Office skills
- Flexible approach and ability to remain diplomatic
- Ability to work under pressure
- It is an advantage (but not required) to have previous experience in aviation, and knowledge of related systems
- If you would like to join the dynamic team of Wizz Air, please apply here and attach your CV in English.
Evidence Collection Agent

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Particulars
  • Location: Budapest, District 10
  • Working hours: 7:00-19:00,
  • Weekly working time: 30 - 40 hours
  • Specialization: General office
  • Required language skills: Hungarian, English
  • Wage: 1700 ft/hour,
  • Identification: #23194
Schedule
  • Period: permanent labour
  • Job start: After an application with CV
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