Customer Support Associate

We’re looking for a student Customer Support Associate in Budapest to work a few days during the week between 5pm-11pm, and at least one day during weekends (minimum 24hr/week). As part of the Learning & Support Department, you will work with a small team to support our users online.
Tasks
Who will love this job:
- an advocate for our customers.
- an independent person who can deal with ambiguity, solve problems, and discover workarounds using available resources.
- a wordsmith with the ability to communicate clearly, concisely, and with a friendly tone.
- a calm and collected individual who has an eye for details and works with accuracy.
- a team player who is ready to carry the workload that is distributed fairly between team members.

As a member of the Prezi Support team, you will...
- solve client issues across support channels (email, phone) within a fast-paced, collaborative working environment with a positive attitude, confident and calm demeanour, ensuring their satisfaction and happiness with our products and service.
- be a cross-functional stakeholder to manage open customer issues, escalate when appropriate, and ensure timely follow-up and satisfactory resolution.
- help, nurture and teach users with the goal of making them happy and active Prezi users.
Expectations
More specifically, if you...
- speak a proficient level of English (C1-C2)
- have active student status at a Hungarian University
- are able to work at least 24 hours/week
- willing to work afternoons/evenings (until 11 pm at the latest) as well as over weekends
- are self-reliant and able to work independently (without long-term supervision over the weekends)
- can judge subtext easily in a conversation and steer the conversation in a direction that leads to mutual understanding. You are able to determine the tone of a customer's message, adapt to it, and respond in a way that fulfils their needs.
- have strong technical troubleshooting skills, perseverance, and patience
are able to tackle the challenges of remote work or have worked remotely before
- are a collaborative team player, open to discussion and new ideas, and may work with other teams in the organization
- have a growth mindset – an aptitude for continual learning and sharing your experience and knowledge with others.
- are organized, an independent problem solver, you manage your time effectively, and are process-driven.
Customer Support Associate

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Particulars
  • Location: Budapest, District 6
  • Working hours: 8:00-17:00
  • Weekly working time: 20 - 30 hours
  • Specialization: General office, HR, recruiting
  • Required language skills: Hungarian, English
  • Wage: 1800 ft/hour
  • Identification: #24244
Schedule
  • Period: permanent labour
  • Job start: After an application with CV
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